Contact Us

We’d love to hear from you !

Whether you have a question about a product, need help choosing the right size, or would like an update on your order, the Annapaws team is here to help.

Please complete the contact form below, or email us directly at:

sales@annapaws.com

We aim to respond within 1–2 business days.

How Can We Help?

You can contact us regarding:

• Product information and sizing
• Order changes or cancellations
• Shipping and delivery
• Returns and exchanges
• Damaged or incorrect items
• General questions and feedback

Before Contacting Us

For questions about an existing order, please include:

• Your full name
• Order number
• Email address used at checkout
• A brief description of your request
• Clear photos, if the item is damaged or incorrect

Providing these details will help us assist you more quickly.

Customer Support Hours

Monday–Friday
9:00 AM–5:00 PM AEST

Messages received outside these hours will be reviewed on the next business day.

Thank you for choosing Annapaws.

We’re here to help make every moment with your pet a little more comfortable, beautiful and special.

Annapaws' Team